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Customer Service

How Can We Help?

It is our priority to make your YesStyle experience as smooth and enjoyable as possible. Please refer to the topics below and in the left-hand column for answers to frequently asked questions. Most questions can be quickly answered through the information provided in our customer service section. If you have further inquiries, feel free to contact us.

News & Announcements

  • 2017-02-16Notice of shipment delays to Australia
    Due to the flooding in Western Australia, mail delivery services (standard mail or express mail) are subject to delay until further notice. We apologize for any inconvenience.
  • 2017-01-24Shipments delayed (Jan 28-31, 2017)
    Due to the Lunar New Year Holidays, shipping service will be temporarily suspended from Jan 28-31, 2017.  During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Feb 1, 2017.  We apologize for any inconvenience.
  • 2017-01-23Temporary Change of Customer Service Operation Hours (Jan 28 & - Jan 30-31, 2017)
    Jan 30- 31, 2017     Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

    Jan 28, 2017            Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 08:30 – 22:30 (HK Time)

  • 2016-12-31Change in Operation Hour for Customer Service Department (Jan 2, 2017)

    Jan 2, 2017    New Year Holiday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2016-12-29Temporary suspension of shipment fulfillment (Dec 30- Jan 2)
    Due to the end of year stock take and the New Year holidays, shipping service will be temporarily suspended from Dec 30 - Jan 2.   During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Jan 3 . We apologize for any inconvenience.
  • 2016-12-21Notice of shipment delays
    During the Christmas shopping season, we expect delivery delays for many shipments due to increased shipping volume and tightened customs procedures. Post offices and couriers will also experience processing delays worldwide, which will affect tracking information updates. Given this situation, we ask that you be patient with your orders this holiday season, regardless of the shipping method used. We appreciate your understanding and patience, and apologize for any inconvenience.
  • 2016-12-02Temporary Change of Customer Service Operation Hours (Dec 26 - 27, 2016)

    Dec 26, 2016    Christmas Holiday
    Dec 27, 2016    Christmas Holiday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2016-11-10Christmas Shipping Deadlines 2016
    AreaExpress Shipping Standard/Premium Standard Shipping
    USA & selected US territories2016/12/162016/12/01
    Canada2016/12/162016/12/01
    Australia2016/12/162016/12/01
    Hong Kong2016/12/20Not Applicable
    United Kingdom2016/12/162016/12/01
    New Zealand2016/12/162016/12/01
    China /Macau2016/12/16Not Applicable
    The Russian Federation (Expedited)2016/12/052016/12/01
    Region I2016/12/162016/12/01
    Region II2016/12/162016/12/01
    Region III2016/12/16Not Applicable
    Region IV2016/12/162016/11/25
    Region V2016/12/162016/11/25
    Region VI2016/12/162016/11/25

    Notes:

    1. The provided deadlines are ONLY for reference. We cannot guarantee that a shipment will arrive before Christmas if customs or postal delays occur.
    2. The order deadline only applies to In-Stock items. Products that are not currently in stock may need to be ordered earlier to ensure delivery by Christmas.

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